Floor Care Technician (Full Time)

 Position Summary

Total Weight = 100% 

Position Summary 

• Performs a variety of cleaning and housekeeping tasks in assigned area(s). 

Supervises

Supervises 

• N/A 

Job Requirements

Job Requirements 

• Education, Required Licenses/Certifications: 

• High School education or equivalent preferred. 

•  
  Work Experience, Skills, Knowledge and Abilities: 

• Must be familiar with general housekeeping, cleaning, and infection control principles.  

• Must demonstrate the ability to work independently.  

• Must demonstrate initiative to observe and take independent action.  

• Familiarity with computer applications is required.  

• Must have technical aptitude and a willingness to learn software applications used at AVH. 

Contacts

Contacts 

• Patients, staff, and volunteers. 

Physical Requirements

Physical Requirements 

• Indicates the appropriate physical requirements of this job in the course of a shift. Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. 

•  
  General Activity: 

• Stand/ Walk - 6-8 hours 

• Sit - N/A 

• Drive - N/A 

•  
  Motion: 

• Bend - 1/3 or more of time 

• Squat - 1/3 or more of time 

• Crawl - Up to 1/3 of time 

• Climb - 1/3 or more of time 

• Reach - 1/3 or more of time 

• Lift - 1/3 or more of time 

• Carry - 1/3 or more of time 

• Push - 1/3 or more of time 

• Pull - 1/3 or more of time 

•  
  Use of Hands/Feet: 

• Right Hand - Gross Motor Function 

• Left Hand - Gross Motor Function 

• Right Foot - Gross Motor Function 

• Left Foot - Gross Motor Function 

•  
  Weight Lifted/Force Exerted: 

• Up to 10 pounds - N/A 

• Up to 25 pounds - 1/3 or more of time 

• Up to 50 pounds - N/A 

• Up to 100 pounds - N/A 

• More than 100 pounds - N/A 

•  
  Body Fluid Exposure: 

• Yes 

•  
  Other physical requirements: 

• Handling, fingering and/or feeling, talking, hearing, and seeing. 

Mental and Emotional Requirements

Mental and Emotional Requirements 

• Mental and emotional activities required of this job in the course of a normal shift: 

• Handles multiple priorities 

• Independent discretion/decision making 

• Works alone effectively 

• Works in close proximity to others and/or in a distracting environment 

• Works with others effectively 

Rating Scale

Rating Scale 

• Exceeds/Performance is outstanding - 3 

• Consistently surpasses expected level of performance 

• Consistently above the standard performance 

• Contributions well beyond normal expectations 

• Commonly sought out for problem solving/assistance 

• Requires minimal to no supervision 

• Understands the “big picture” and thinks out of the box. 

•  
  Meets Expectations/Performance is acceptable - 2 

• Performs at expected level 

• Solid performer and effective 

• Normal supervision/follow-up required 

•  
  Needs Improvement/Performance needs immediate and significant improvement - 1 

• Performance below standard 

• Improvement required in order to be successful at AVH 

• Needs close supervision 

•  
  Ratings of “Exceeds” and “Needs Improvement” must be accompanied by comment. 

AVH Values/Commitment to AVH Values Booklet

40% 

AVH Values/Commitment to AVH Values Booklet 

• Sense of Ownership: Investing in our workplace and culture, as a reflection of ourselves, promoting a safe environment. 

• Collaboration: Working together, encouraging teamwork. 

• Quality: High quality patient centered holistic care, delivered with compassion and empathy. 

• Integrity: Always doing the right thing; respecting patients and staff. Honesty and transparency, and kindness. 

• Flexibility: Accepting change as an opportunity to grow while honoring our past and creating our new legacy. 

• Communication: Listen attentively to understand needs and deliver with courtesy, clarity and compassion. 

• Service: Exceeding expectations while meeting the changing needs of our community. 

• Accountability: Accepting and taking responsibility for our own actions and feelings and taking initiative to ensure a safe and supportive workplace. 

Essential Functions

40% 

Essential Functions 

• Exhibits courteous and cooperative behavior towards patients, families, visitors, volunteers, students, peers, and providers. Anticipates service needs and proactively resolves issues. Consistently holds self and others accountable for meeting patient/customer service standards. Practices service recovery skills. 

• Works openly and collaboratively both inside and outside the department; promotes performance improvement. Follows through on statements and actions in a timely manner. Strives for excellence in all endeavors. 

• Encourages discussion and consensus building. Recognizes and adapts to different viewpoints and opinions; values diversity. Uses “indoor” voice. Avoids interrupting others. Champions change and exhibit flexibility and adaptability. 

• Accepts responsibility for own actions, behaviors and decisions. 

• Consistently optimize time efficiently and effectively. Reports to work promptly at the beginning of the work shift and prepares to begin work. Returns to work promptly from lunch and breaks. Completes work assignments and departs timely. In compliance with Absenteeism and Tardiness policy. 

• Is viewed as a resource in the department when dealing with issues of systems and resources and accomplishing tasks in the most efficient and effective ways. 

• Performs a variety of cleaning and housekeeping tasks in assigned area(s). 

• Maintains assigned areas(s) in a clean, orderly and attractive condition. 

• Responsible for conducting a scheduled and on-going floor care maintenance program. 

• Damp mops all floors daily using two stage procedures. 

• Coordinates scheduled buffing and restoration of hard flooring, maintaining a high gloss appearance. 

• Removes splatter and stains resulting from floor refinishing, leaving mop boards and lower parts of wall free of cleaning debris. 

• Maintains carpeted surfaces free of litter and thoroughly vacuumed a minimum of one time per shift, utilizing appropriate carpet cleaning procedures. 

• Sets up and breaks down meeting rooms. 

• Transports supplies and equipment between storage areas and work areas. 

• Utilizes floor machines, vacuum cleaners, ladders and other related cleaning equipment in the course of work. Cleans and provides routine maintenance for all equipment at the end of shift. 

• Washes floors, walls, woodwork, and windows. 

• Checks and cleans glass doors and railings daily. 

• Schedules and documents cleaning of the large windows of first and second floor levels. 

• Cleans and polishes stainless steel components and walls/doors of elevators. 

• Assures that ventilation fans are maintained free of dust. 

• Utilizes approved chemicals, disinfectants, and detergents. 

• Collects and returns soiled linen to laundry pick-up points. 

• Delivers assorted waste products to appropriate areas. 

• Picks up and returns dishes, glassware, magazines and other misplaced items to appropriate departments and/or locations. 

• Safely handles full needle and sharps dispensers and isolation waste. 

• Supports Hospital-wide recycling program, organizing the storage and disposition of recyclable materials and goods. 

• Responds appropriately and in a timely manner to quality reviews. 

• Completes and documents all scheduled and project cleaning assignments. 

• May clean, disinfect, and restore patient discharge units or exam/clinic rooms in accordance with appropriate cleaning/disinfection health and safety standards. 

• Observes and reports unsafe conditions and maintenance needs. 

• Observes appropriate standard precaution guidelines. 

• Demonstrates technical aptitude. Is familiar with computer applications. Is willing to learn software applications. 

Non-Essential Functions

10% 

Non-Essential Functions 

• May assist with transporting patients as required. 

• Performs additional duties as assigned. 

• Maintains work area in a clean and orderly manner. 

General Standards of Employment

10% 

General Standards of Employment 

• Meets Standard = Y  
  Does Not Meet Standard = N 
   
  Indicate whether or not the employee met these standards by selecting the appropriate letter. 

• Attends/participates in all mandatory educational programs. Welcomes internal and external learning opportunities that enhance professional goals. 

• Complies with departmental and Hospital policies. 

• Understands and as requested, participates in the budgeting process and financial management to assure support of organizational strategic initiatives. Uses resources wisely. 

• Actively participates in departmental and Hospital-wide safety programs and demonstrates an understanding of safety issues and practice. Aware of snow and ice conditions; wears appropriate footwear. Completes incident reports timely. 

• Respects the rights and privacy of patients. Complies with HIPAA and Hospital privacy policies. 

• Actively participates in employee forums. Attends staff meetings and/or reviews minutes of meetings. Participates on committees, and in performance improvement initiates. 

• Adheres to parking policy. 

• Adheres to telephone use policy. 

• Adheres to computer security policies. 

• Reviews e-mails at least once per shift and adheres to e-mail policy. 

• Promotes and maintains an environment which is in compliance with federal, state and local regulations, accrediting agencies, and as delineated in the Hospital Corporate Compliance Program. 

• Rotates shifts, holidays, weekends, location sites, and provides coverage to meet Hospital needs. 

• Complies with the Hospital exposure control plans/bloodborne and airborne pathogens. 

• Wears proper identification (upper torso) while on duty. Does not deface ID badge. 

• Disciplinary action was not required in the last 12 months.